Refund & Cancellation Policy

SRIJON® FMCG
(A Division of Srijon Pvt. Ltd.)

Effective Date: 10 March 2026

At SRIJON® FMCG, customer satisfaction is important to us. This Refund & Cancellation Policy outlines the conditions under which cancellations, returns, and refunds may be processed for purchases made through www.srijonpvtltd.com.

1. Order Cancellation

Customers may cancel their order under the following conditions:

• Orders can be cancelled before the product is shipped.

• Once the order has been dispatched, cancellation may not be possible.

To cancel an order, please contact our support team immediately.

2. Return Policy

Returns may be accepted only under the following circumstances:

• Product received is damaged during delivery

• Product received is incorrect or different from the order placed

• Product packaging is tampered or defective

Customers must notify us within 48 hours of delivery with supporting images.

3. Non-Returnable Items

Due to the nature of food and FMCG products, the following items are generally not eligible for return:

• Opened or used products

• Products returned without original packaging

• Products returned after the specified return period

4. Refund Process

If a return request is approved:

• Refunds will be processed within 5–7 business days

• Refunds will be issued through the original payment method or bank transfer

• Processing time may vary depending on the payment provider

5. Replacement Policy

In case of damaged or incorrect products, SRIJON® FMCG may offer:

• Product replacement, or

• Refund if replacement is not available

6. Shipping Charges

• Shipping charges are generally non-refundable

• In case of damaged or incorrect products, return shipping may be covered by the company

7. Contact for Refund or Cancellation

For any refund or cancellation requests, please contact:

SRIJON® FMCG
Srijon Pvt. Ltd.

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